When was the last time you invested time in analysing and understanding your business development and marketing activities and staff skill levels?Take the health check.
We all use phones all day long, we speak with clients, we talk to friends and loved ones, we call colleagues and suppliers. We are more than happy to speak with people we know, but when it comes to calling someone we don’t know, even the most hardened sales-people can go weak at the knees. […]
If you are anything like me you use your smartphone constantly. It is the number one electronic gadget that you are never without. Some of us even panic if our phone is not within easy reach 24 hours a day. Our phones have become our diaries, our address books, our CRMs, our books, our game […]
“What do you say to the nice Lady?” You hear parents say something similar to their children all the time. The child is given something and we teach them to say thank you. It’s polite, it’s nice. It’s basic manners. Why is it then, that in business we often forget this very simple lesson? When […]
I am constantly amazed at how poorly many company switchboards handle incoming telephone calls. How your phone is answered and how that call is handled says so much about your business. Just today whilst phoning clients and prospective clients I have had company names barked at me, been put on hold without being asked, been […]
It’s such a common story. You get great at your day job, and start become one of the company’s rising stars. You bill at very high levels compared with your colleagues and people begin to talk about you. You are a high flyer, a top performer, one to watch. Then one day your ambitions become […]
With ‘silly season’ well and truly upon us, many are thinking of the wasted working weeks coming up, where their clients aren’t around to speak with, or are too busy being entertained and entertaining to think about new business. I must say I have to differ. This time of the year is a great time […]
So how do you go from nothing to the top of www.google.co.uk’s natural search? This is a massive question and not one easily answered. There are plenty of ‘gurus’ who are happy to tell you their thoughts. There are plenty of companies who will take your money off you promising no end of fantastic results, […]
Isn’t it amazing how often we experience really bad customer service. And, when we do, doesn’t it really annoy you? I say amazing because to provide a high customer service level takes nothing more than some common sense actions, and doing really nothing more than treating others the way you would like to be treated […]
With the recruitment market getting busier and busier, there are increasingly more opportunities available to look at for that fantastic career move. And, as the market heats up, so too does the level of competition for each role. Recruiters and hiring managers can receive literally hundreds of applications for a role. In reality this means […]
I’ve recently had a call from a good client of mine, asking if I was able to run a new training programme for them. Sounds great doesn’t it? Well, ordinarily yes, but in this instance I wasn’t sure. Like most people I love being asked to do more work for my clients, but the problem […]Next Page »
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