When was the last time you invested time in analysing and understanding your business development and marketing activities and staff skill levels?Take the health check.
It’s interesting to look at successful businesses and understand the factors that make them such a success. There are of course many many of these, great product or service, great people, great hiring, great training, great value proposition – the list goes on and on…. The one thing that they all have in common however, […]
How often do you ask your clients for feedback – you know when you have finished a job for them, or part way through a project? How happy are they with what you have done? And when you do ask, isn’t it great when they tell you how fantastic they think you are and how […]
When we introduce children to Rugby, one of the first things we teach them is how to pass a ball. Passing is a fundamental of the game and really important to learn well early on. To help children learn to pass we teach them a technique called the Magic W. This is where they […]
With ‘silly season’ well and truly upon us, many are thinking of the wasted working weeks coming up, where their clients aren’t around to speak with, or are too busy being entertained and entertaining to think about new business. I must say I have to differ. This time of the year is a great time […]
We all know that first impressions count. In business it is so important and in the world of social media platforms that first impression can cost you dearly if you get it wrong. There are many horror stories of people posting mad things to Facebook etc, but historically most have been more conservative with […]
When I first started life as a recruitment consultant my manager and mentor at the time told me that there are only three things that are important in the hiring process: 1. personality 2. personality 3. personality This advice is so simple and so true. In professional sales there is no bigger truth than […]
We all use phones all day long, we speak with clients, we talk to friends and loved ones, we call colleagues and suppliers. We are more than happy to speak with people we know, but when it comes to calling someone we don’t know, even the most hardened sales-people can go weak at the knees. […]
If you are anything like me you use your smartphone constantly. It is the number one electronic gadget that you are never without. Some of us even panic if our phone is not within easy reach 24 hours a day. Our phones have become our diaries, our address books, our CRMs, our books, our game […]
“What do you say to the nice Lady?” You hear parents say something similar to their children all the time. The child is given something and we teach them to say thank you. It’s polite, it’s nice. It’s basic manners. Why is it then, that in business we often forget this very simple lesson? When […]
I am constantly amazed at how poorly many company switchboards handle incoming telephone calls. How your phone is answered and how that call is handled says so much about your business. Just today whilst phoning clients and prospective clients I have had company names barked at me, been put on hold without being asked, been […]Next Page »
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