Great client relationship management is much more than managing clients and monitoring their behaviours. It has the potential to change the client relationship with a company and increase revenues in the process.
CRM is a business philosophy and a mindset.
This is professional skills course focused on the methods for maintaining and developing client relationships to increase profitability and client retention.
Who is this training for?
Client Relationship Excellence Training is for anyone in a client facing role needing to develop a more confident approach to maintaining and growing client relationships. It is appropriate for all levels of experience and can be tailored to your requirements.
You will leave the course with the skills and confidence to manage, meet and exceed your client’s expectations. You will be able to build rapport and trust quickly using simple and effective techniques whilst looking to add value to all relationships.
You will learn:
- The importance of client care in the business environment
- What is service excellence and what does it mean
- Building rapport and creating strong working relationships
- Communicating with your clients
- Questioning and listening skills
- Understanding client behaviours and styles
- Handling complaints and resolving difficult situations positively