Cross Selling

Course Synopsis

This is sales skills workshop designed to enable delegates with the skills and confidence necessary to extend the range of business completed with existing clients. The focus is on a practical and pro-active approach to client relationships.

Target Audience

The course offers in-house training for individuals looking to develop their professional sales skills and confidence to win more business and grow relationships with clients. It is appropriate for all levels of experience and can be tailored to your requirements.

Course Objectives

Participants will leave the course able to identify client needs more accurately and spot opportunities for selling additional services, present the additional services, and gain commitment from your client.

Typical course topics covered

  • The benefit of Cross Selling
  • Product Knowledge
  • Spotting selling opportunities
  • Understanding client motivations
  • Understanding features Vs benefits
  • Effective questioning and listening to understand a client’s needs
  • Presenting your services
  • Gaining client commitment and closing

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Training Locations: Reading, Bristol, Southampton, Oxford, London and throughout the UK