Author: james

S4e21 The Great Digital Transformation Edition with Howard Tiersky

James chats with Howard Tiersky CEO of FROM The Digital Transformation Agency. Howard has recently published a Wall Street Journal bestselling book, “Winning Digital Customers: The Antidote to Irrelevance” which outlines key strategies and tactics to transform a company around its customer experience and win customers in today’s digital age.


S4e20 The Getting the Best From Your Written Communication Edition with Leslie O’Flahavan

James chats with Leslie O’Flahavan a get-to-the point writer and an experienced, versatile writing instructor. E-WRITE owner since 1996, Leslie leads customised writing courses for Fortune 500 companies, government agencies, and non-profit organisations.


Leslie helps the most stubborn, inexperienced, or word-phobic employees at your organisation improve their writing skills, so they can do their jobs better. As a result of her work, Leslie’s clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk.


She is a LinkedIn Learning author of five courses on topics including writing for social media; live chat and text; plain language; and technical writing.


S4e19 The Building Community Edition with Devin Bramhall

James chats with Devin Bramhall, a brand marketer with over 10 years leading teams to grow brand awareness, affinity, and activating communities around technology companies.


Former CEO at Animalz, a remote content marketing agency producing the best content on the web for B2B Saas companies. Founder of the Master Slam, a poetry slam-style debate about startups and tech. She is also aTEDx organizer and speaker trainer, instructor on “How to Use Storytelling to Get What You Want,” a workshop about using storytelling for career advancement at General Assembly and Startup Institute.


They discuss the growth of an innovation in content marketing, brand marketing, building community, evolution in distributing content, content strategy, leveraging content, saying no to platforms, being logical, the master slam and not having a plan.


S4e18 The Data Is The New Water Edition with Ratul Shah

James chats with Ratul Shah, Head of Product Marketing at SAP Custom Data Solutions.


Ratul has over 15 years of experiences in building and launching customer experience solutions for companies to service their customers, and has infused the voice-of-the-customer into the product roadmap and marketing plans, and is highly experienced in building marketing strategies and executing the go-to-market plans.


S4e17 The Competitive Advantage Edition with Ben Motteram

James chats with Ben Motteram, an internationally recognised thought leader, corporate advisor and keynote speaker who’s named one of the world’s most influential voices in the field of customer experience.


Through his consultancy CXpert he works with leaders at some of Australia’s most recognisable brands, with the goal of building organisations, employees and customers love is the driving force behind the training core CX management fundamentals, which was launched launched earlier this year, to great acclaim, and provides mentoring to CX managers across the globe.


S4e16 The Punk Experience Leadership Edition with Adrian Swinscoe

James chats with Adrian Swinscoe, described as an experimental CX thought leader and visionary,  best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.


He has been growing and helping develop customer-focused large and small businesses for over 25 years now.


His clients have included brands such as Sky, NowTV, Apple, ING, KFC, Philips, Cancer Research UK, Talk Talk, Gazprom, Intercontinental Hotel Group, Olympus, Harper Collins, the UK Gov’s Crown Commercial Service, Microsoft, Nespresso, Pearson and Costa Coffee as well as numerous tech vendors and many smaller and medium sized businesses.

S4e15 The Managing Trust Edition with Peter Lavers

James chats with Peter Lavers, the co founder and director of Customer Attuned Limited, an expert and IBM futurist in CRM and Customer Experience Management. He is recognised as a top influencer in that subject.


They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business.