Business Blog

S4e1 The Effortless Proactive Customer Support Edition with Sarah Hatter

[vc_row][vc_column width="1/2"][vc_column_text] The ONLY ONE BUSINESS SHOW · S4e1 The Effortless Proactive Customer Support Edition with Sarah Hatter [/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text]James chats with Sarah Hatter, Customer Support consultant, author of "The Customer Support Handbook" and founder of the largest online community and event for CX professionals, ElevateCX, producing

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Say “Thank You”

“What do you say to the nice Lady?”   You hear parents say something similar to their children all the time. The child is given something and we teach them to say thank you. It’s polite, it’s nice. It’s basic manners.   Why is it then, that in business

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