[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=""] If there’s one thing I’ve learned working with thousands of professionals over the years—lawyers, accountants, consultants, recruiters, and everyone in between—it’s this: Most client problems come from the conversations we didn’t have. Not the big, dramatic ones. The small ones. The ones we put off because
Sales prospecting isn’t what it used to be. Gone are the days when calling 200 phone numbers or blasting out generic emails was enough to fill the pipeline. Back then, sheer volume was the strategy — and it worked. Today, that playbook is obsolete. Sales
In the competitive world of business retaining top talent is not just a challenge—it’s essential to long-term success. High turnover disrupts team dynamics, harms client relationships, and drives up costs. One of the most effective yet underutilised strategies to combat this is investing in training
Like a lot of business people, I enjoy reading business books. I read on all kind of topics, but find myself regularly coming back to the writers who really fire my imagination. Two of my favourites are Tom Peters and Seth Godin. Tom I enjoy, but
I am often really amazed at how easy it is to make a great difference to our clients’ experience of us, in very small and easy ways. Today I visited the dentist. I’d broken a filling and needed to have it replaced. I don’t like going
I’m often asked what the key competence is for people in sales and client focused roles: “What is the key skill we should look for when we are interviewing for a new hire?” “What is the number one skill that person needs?” “What is the differentiator between a
“What do you say to the nice Lady?” You hear parents say something similar to their children all the time. The child is given something and we teach them to say thank you. It’s polite, it’s nice. It’s basic manners. Why is it then, that in business
It's time to give it a name, the act of doing something specific with the express intention of enhancing your business relationship with a client. It might be the simple act of picking up a phone, and giving someone a call, for no other purpose
One of the easiest, and best ways to increase your business’s revenue and profitability is to sell more services to your existing clients. Of all the business issues I discuss with my clients, the one that comes up over and over again as a real opportunity
