S4e5 The Ridiculously Easy to Do Business With Edition with David Avrin

[vc_row][vc_column width="1/2"][vc_column_text] The ONLY ONE BUSINESS SHOW · S4e5 The Ridiculously Easy to Do Business With Edition with David Avrin [/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text]James chats with David Avrin one of the most in-demand Customer Experience speakers and consultants in the world today.   David Avrin, CSP, Global Speaking Fellow, has shared

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S4e4 The Selling Peace of Mind Edition with Derek Rodgers

[vc_row][vc_column width="1/2"][vc_column_text] The ONLY ONE BUSINESS SHOW · S4e4 The Selling Peace of Mind Edition with Derek Rodgers [/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text]James chats with Derek Rodgers, Managing Partner of solicitors firm Gardner Leader LLP since 2011.   In that time it has grown from 70 people in two offices in West

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S4e3 The Owning The Experience Edition with Joseph Michelli

[vc_row][vc_column width="1/2"][vc_column_text] The ONLY ONE BUSINESS SHOW · S4e3 The Owning The Experience Edition with Joseph Michelli [/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text]James chats with Joseph Michelli, a certified customer experience professional and the author of 10 business books about companies like the Ritz Carlton Hotel Company, Mercedes Benz, Starbucks, Zappos,

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S4e2 The Service Culture, Vision, and Commitment Edition Jeff Toister

[vc_row][vc_column width="1/2"][vc_column_text] The ONLY ONE BUSINESS SHOW · S4e2 The Service Culture, Vision, and Commitment Edition Jeff Toister [/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text] James chats with Jeff Toister who's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he

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S4e1 The Effortless Proactive Customer Support Edition with Sarah Hatter

[vc_row][vc_column width="1/2"][vc_column_text] The ONLY ONE BUSINESS SHOW · S4e1 The Effortless Proactive Customer Support Edition with Sarah Hatter [/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text]James chats with Sarah Hatter, Customer Support consultant, author of "The Customer Support Handbook" and founder of the largest online community and event for CX professionals, ElevateCX, producing

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