S2E20 The Give More Edition with John DiJulius
James chats with John DiJulius. Have you ever wondered why there are some brands that customers just can’t live without? And do you think it’s possible to make price irrelevant? John will show you how to do both. He is the world authority on customer experience an international consultant, keynote speaker and best selling author of five customer service books.
His newest book, “The Relationship Economy – Building Stronger Customer Connections in the Digital Age” could not be timelier in the world we’re living in right now. He’s worked with some amazing companies like the Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott, PwC Harley Davidson, the list goes on and on and on.
They chat about human interaction, building real relationships, salons and spas, the touchscreen age, price irrelevance, getting bored, and of course great customer experience.
John’s latest book: Buy from Amazon