S3E2 The Love Your Customer and Empower Your Employees Edition with John Tschohl
James chats with John Tshohl the internationally recognised service strategist and customer service guru. He’s the founder and president of Service Quality Institute, a global leader in customer service, helping organisations keep customers build market share and improve the performance of the entire workforce, so they develop a culture of developing superior customer service.
John has authored hundreds of articles on customer service and service strategy, and is interviewed almost every week on television, radio, and by newspapers around the world. USA Today and Time and Entrepreneur magazines refer to him as a customer service guru.
They chat about loving your customer, learning from Amazon, empowering your employees, buying dog food, returning fish, amazing service recovery and of course, exceptional customer service.