S3e4 The Really Listening and Social Customer Care Edition with Dan Gingiss
James chats with Dan Gingiss, an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about customer experience, his 20-year professional career has been consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.
Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including “Top 50 Thought Leaders to Follow on Twitter in 2020” by ICMI
When he’s not working, Dan is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.
They discuss really listening to your customer, customer care in social media, saying thank you, pinball machines, listening to phones in the shower, and of course, great customer service.
Phone: +1 508 BOOK DAN (1-508-266-5326)
Forbes Blog: www.forbes.com/sites/dangingiss/xperience
Experience This! Show Podcast: www.experiencethisshow.com
Winning at Social Customer Care Book: amzn.to/2GslnV7