S4e10 The Plaid Suits and Know Your Customer Better Than Your Competitors Edition with Jay Baer
James chats with Jay Baer one of the world’s most inspirational customer experience and marketing experts and advisors. Jay helps businesses clone their customers. A seventh generation entrepreneur, he’s written six best selling books and founded five multi million dollar companies. He is one of the world’s top 30 global gurus in customer service and online marketing and is a Hall of Fame keynote speaker.
He has helped many of the world’s iconic brands, people like United Nations, Oracle, Hilton, US Bank exceed their customers expectations. He’s a lover of plaid suits. He’s a licensed tequila consultant and a certified barbecue judge.
They discuss plaid suits, selling domain names for beer, word of mouth and influencer marketing, getting great reviews, tequila, judging bbq, business aligning with personal values, and really understanding your customers.