S4e2 The Service Culture, Vision, and Commitment Edition Jeff Toister
James chats with Jeff Toister who’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.
Today, he guides organisations that want to build and grow a customer-focused culture.
Jeff is the best selling author of four books, including The Service Culture Handbook. Over one million people have taken one of his LinkedIn Learning training courses and he is a keynote speaker ranked as one of the top customer service professionals in the world by Global Gurus.
They discuss service culture, training and taking breaks, going to the lake, committing to action, transactional leadership and service vision.