S4e20 The Getting the Best From Your Written Communication Edition with Leslie O’Flahavan
James chats with Leslie O’Flahavan a get-to-the point writer and an experienced, versatile writing instructor. E-WRITE owner since 1996, Leslie leads customised writing courses for Fortune 500 companies, government agencies, and non-profit organisations.
Leslie helps the most stubborn, inexperienced, or word-phobic employees at your organisation improve their writing skills, so they can do their jobs better. As a result of her work, Leslie’s clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk.
She is a LinkedIn Learning author of five courses on topics including writing for social media; live chat and text; plain language; and technical writing.
They discuss improving communication with your customers in written channels, the emergence of email, writing great web content, plain language, getting the results you want, training your employees to write well, improving CX through better communication, text and messaging, and where to start writing better.
• Twitter: https://twitter.com/LeslieO
• LinkedIn: https://www.linkedin.com/in/leslieoflahavan/
• Instagram: https://www.instagram.com/ewriteonline/
• Email: Leslie@ewriteonline.com
• Website: https://ewriteonline.com