S4e3 The Owning The Experience Edition with Joseph Michelli
James chats with Joseph Michelli, a certified customer experience professional and the author of 10 business books about companies like the Ritz Carlton Hotel Company, Mercedes Benz, Starbucks, Zappos, and Airbnb.
In addition to being a Wall Street Journal and New York Times bestselling author, he helps leaders and frontline team members improve the experiences they provide to colleagues and customers. He’s also an internationally sought after keynote speaker on leadership and human experience design.
They chat about throwing fish, drinking beer from a bottle, designing signature experience moments, changing business culture and building loyalty.