S4e4 The Selling Peace of Mind Edition with Derek Rodgers
James chats with Derek Rodgers, Managing Partner of solicitors firm Gardner Leader LLP since 2011.
In that time it has grown from 70 people in two offices in West Berkshire to 180 people across six offices from Swindon to London. A corporate and employment lawyer by background, Derek now focuses solely on managing the business, which has an employee net promoter score of +70.
He is also a director of LawNet, a national network of quality independent law firms, of which Gardner Leader is a member.
They discuss net promoter scores, building a positive working environment, unlimited holiday entitlement, working with the right clients, giving peace of mind, scaling without diluting culture and having an engaged team.