S4e5 The Ridiculously Easy to Do Business With Edition with David Avrin
James chats with David Avrin one of the most in-demand Customer Experience speakers and consultants in the world today.
David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.
David’s insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.
They talk about the future of business, terrible zoom backgrounds, working with different age groups, hatred of chatbots, service empathy, companies collecting data, inundating customers and being easy to do business with.
Morning Huddle: morninghuddlemembership.com