S4e7 The Learning from Nordstrom Edition with Robert Spector
James chats with Robert Spector is an international keynote speaker, thought leader, and author of the business classic THE NORDSTROM WAY: The Inside Story of America’s Number One Customer Service Company.
Robert has contributed articles to many publications, including The New York Times, The Wall Street Journal, Sports Illustrated, Women’s Wear Daily, Details, and National Lampoon. He has been a guest expert on national and local television, radio and podcasts, and is quoted in publications throughout the world.
Robert is a keynote speaker to a vast array of companies, organisations, governmental agencies, non-profits, trade associations, conventions, corporate retreats, and special meetings all over the world. He has spoken in 27 countries.
They discuss really focusing on the customer, unconditional returns policies, empowerment to do the right thing, the Seattle effect, having the right culture, butchers as great sales people, Pearl Jam and continually adapting.