Client Experience Tag

Be the quality you say you are

   “So many businesses talk about being massively high quality…. they tell me that they are the top of their game, they don't need any help and then they serve your instant coffee out of a cheap cup or a plastic cup or ….. do you


When things go wrong

  "When things go wrong in hotels there's so many different ways of dealing with it and I've had a situation today where, very randomly, I put my hand in the in the bag to take a hair dryer out and in there was a pair