James chats with Dennis Snow a gentleman with a passion for service excellence who has consulted with organizations all around the world on the subject.
His customer service abilities were born and developed over 20 years with the Walt Disney Organisation. And in his last year with that business, his leadership performance was ranked in the top 3% of the company’s leadership team. He’s now a full time speaker, trainer and consultant and is dedicated to helping organizations achieve their goals in the area of customer service, employee development and leadership. He is also the author of two best selling business books: ‘Lessons from the Mouse’ and ‘Unleashing Excellence’.
They chat about fanatical loyalty, the customer’s moment with your business, little moments of wow, driving submarines, empowering employees and of course the Disney Experience.