The Only One Business Show

James chats with Howard Tiersky CEO of FROM The Digital Transformation Agency. Howard has recently published a Wall Street Journal bestselling book, “Winning Digital Customers: The Antidote to Irrelevance” which outlines key strategies and tactics to transform a company around its customer experience and win customers in today’s digital age.

 

James chats with Leslie O’Flahavan a get-to-the point writer and an experienced, versatile writing instructor. E-WRITE owner since 1996, Leslie leads customised writing courses for Fortune 500 companies, government agencies, and non-profit organisations.

 

Leslie helps the most stubborn, inexperienced, or word-phobic employees at your organisation improve their writing skills, so they can do their jobs better. As a result of her work, Leslie’s clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk.

 

She is a LinkedIn Learning author of five courses on topics including writing for social media; live chat and text; plain language; and technical writing.

 

James chats with Devin Bramhall, a brand marketer with over 10 years leading teams to grow brand awareness, affinity, and activating communities around technology companies.

 

Former CEO at Animalz, a remote content marketing agency producing the best content on the web for B2B Saas companies. Founder of the Master Slam, a poetry slam-style debate about startups and tech. She is also aTEDx organizer and speaker trainer, instructor on “How to Use Storytelling to Get What You Want,” a workshop about using storytelling for career advancement at General Assembly and Startup Institute.

 

They discuss the growth of an innovation in content marketing, brand marketing, building community, evolution in distributing content, content strategy, leveraging content, saying no to platforms, being logical, the master slam and not having a plan.

 

James chats with Ratul Shah, Head of Product Marketing at SAP Custom Data Solutions.

 

Ratul has over 15 years of experiences in building and launching customer experience solutions for companies to service their customers, and has infused the voice-of-the-customer into the product roadmap and marketing plans, and is highly experienced in building marketing strategies and executing the go-to-market plans.

 

James chats with Ben Motteram, an internationally recognised thought leader, corporate advisor and keynote speaker who’s named one of the world’s most influential voices in the field of customer experience.

 

Through his consultancy CXpert he works with leaders at some of Australia’s most recognisable brands, with the goal of building organisations, employees and customers love is the driving force behind the training core CX management fundamentals, which was launched launched earlier this year, to great acclaim, and provides mentoring to CX managers across the globe.

 

James chats with Adrian Swinscoe, described as an experimental CX thought leader and visionary,  best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.

 

He has been growing and helping develop customer-focused large and small businesses for over 25 years now.

 

His clients have included brands such as Sky, NowTV, Apple, ING, KFC, Philips, Cancer Research UK, Talk Talk, Gazprom, Intercontinental Hotel Group, Olympus, Harper Collins, the UK Gov’s Crown Commercial Service, Microsoft, Nespresso, Pearson and Costa Coffee as well as numerous tech vendors and many smaller and medium sized businesses.

James chats with Peter Lavers, the co founder and director of Customer Attuned Limited, an expert and IBM futurist in CRM and Customer Experience Management. He is recognised as a top influencer in that subject.

 

They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business.

 

James chats with Ian Golding, certified customer experience professional and a customer experience specialist, certified Lean Six Sigma Master Black Belt who spent over 20 years in the business environment and in business improvement, working hard to ensure that businesses he works for are as customer focused as possible.

 

He’s worked with some amazing companies before becoming an independent consultant including the Royal Bank of Scotland, GE Commercial Finance, GE Reinsurance and Brakes Brothers Food Service. And his last permanent role was head of group customer experience, where he developed and deployed the customer experience strategy for one of Europe’s largest online retailers Shop Direct.

 

James chats with Colin Shaw, an original pioneer of ‘Customer Experience.’ LinkedIn has recognised him as one of the ‘World’s Top 150 Business Influencers’, where he has 291,000 followers.

 

Colin’s Customer Experience consulting company, Beyond Philosophy, has been recognised by the Financial Times as ‘one of the leading management consultancies for the last four years. Shaw is the co-host of the highly successful Intuitive Customer podcast.

 

They discuss what it means to improve customer experience, changing customer demands, hiding behind covid, call centres, emotional drives, subconscious messages, focusing on the wrong thing, heuristics, loss aversion and treating people as human beings.

James chats with Nate Brow, a perpetual student of the world’s greatest experiences and the people who create them.

 

After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more.

 

As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.

 

James chats with Lee Cockerell, retired Executive Vice President of Operations for the Walt Disney World® Resort. Growing up in Oklahoma, Lee attended Oklahoma State University for two years before joining in the United States Army.

 

His career includes eight years with Hilton Hotels, seventeen years with Marriott International and sixteen years with The Walt Disney Company. Lee Joined Disney in 1990 as Director of Food and Beverage, Quality Assurance and Vice President of the hotel division for Disneyland Paris.

 

In 1993 Lee became the Senior Vice President of the hotel division at the Walt Disney World® Resort in Florida and in 1997 was promoted to Executive Vice President of Operations for all of Walt Disney World Operations, serving in that position for ten years before retiring to start his own business, Lee Cockerell, LLC., a training and development company and authoring 6 books on leadership, management and world class customer service.

 

James chats with Annette Franz who has over 30 years in the customer experience profession and is founder and CEO of CX Journey Inc.

 

Annette is an internationally recognised customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.

 

She is a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council.

James chats with Mat Patterson who began his career as a web designer, in the days when every web page had a grey background.

 

He worked as an in house designer for companies including the Australian Stock Exchange and Booking.com, and did freelance web design for companies in Australia and the UK.

James chats with Robert Spector is an international keynote speaker, thought leader, and author of the business classic THE NORDSTROM WAY: The Inside Story of America’s Number One Customer Service Company.

 

Robert has contributed articles to many publications, including The New York Times, The Wall Street Journal, Sports Illustrated, Women’s Wear Daily, Details, and National Lampoon. He has been a guest expert on national and local television, radio and podcasts, and is quoted in publications throughout the world.

James chats with John Patterson, founder and President of Progressive Insights a member of the Chip Bell Group. He has over 30 years of executive leadership experience in the hospitality, business services, real estate and financial services industries.

 

He is the co-author of three books with Chip Bell including the award winning international best seller Wired and Dangerous; How Customers Have Changed and What to do About It. His articles have appeared in Customer Relationship Management, Incentive Magazine, SBusiness, Quality Digest, Customer Service Excellence, M World, Sales and Service Excellence, and Leadership Excellence. He has appeared live on ABC News and Fox Business.

James chats with David Avrin one of the most in-demand Customer Experience speakers and consultants in the world today.

 

David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

James chats with Derek Rodgers, Managing Partner of solicitors firm Gardner Leader LLP since 2011.

 

In that time it has grown from 70 people in two offices in West Berkshire to 180 people across six offices from Swindon to London. A corporate and employment lawyer by background, Derek now focuses solely on managing the business, which has an employee net promoter score of +70.

James chats with Joseph Michelli, a certified customer experience professional and the author of 10 business books about companies like the Ritz Carlton Hotel Company, Mercedes Benz, Starbucks, Zappos, and Airbnb.

 

In addition to being a Wall Street Journal and New York Times bestselling author, he helps leaders and frontline team members improve the experiences they provide to colleagues and customers. He’s also an internationally sought after keynote speaker on leadership and human experience design.

James chats with Jeff Toister who’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.

Today, he guides organisations that want to build and grow a customer-focused culture.

 

Jeff is the best selling author of four books, including The Service Culture Handbook. Over one million people have taken one of his LinkedIn Learning training courses and he is a keynote speaker ranked as one of the top customer service professionals in the world by Global Gurus.

They discuss email signatures, keeping doors open, phone support, and great little details.

James chats with Elyse Archer, an entrepreneur and personal branding strategist who is obsessed with helping people confidently stand out, be visible in their space and attract their dream clients.

 

She is a founding team member and Personal Brand Strategist with Brand Builders Group whose insights have been featured in major media including Forbes and Inc.

 

Her client list includes New York Times bestselling authors, top 100 podcast hosts, and 8 figure entrepreneurs.

James chats with Kate O’Neill, who known as the tech humanist and is helping humanity prepare for an increasingly tech driven future by teaching businesses how to make technology that’s better for humans.

 

She’s led innovations across technology marketing operations for more than 20 years in companies from startups to Fortune 500s. Among her prior movements, we created the first content management role at Netflix, developed Toshiba America’s first intranet, led cutting edge online optimization work at Magazines.com and was the founder and CEO of Meta Marketer, a first of its kind analytics and digital strategy agency.

James chat with Mike Paton who is absolutely passionate about helping entrepreneurs. After growing up in a household full of teachers and entrepreneurs and cutting his teeth in banking, he spent 10 years leading entrepreneurial companies before discovering EOS®, the Entrepreneurial Operating System® in 2007.

 

Instantly drawn to its timeless concepts and simple practical tools. He’s become one of the first professional EOS implementers and since then, he’s conducted over 1200 sessions from more than 120 companies, co authored the book “Get A Grip” with Gino Wickman, conducted action packed talks and workshops all around the world and spent five years as EOS Worldwide’s visionary.

James chats with Anne-Maartje Oud, a behavioural consultant who has been working on increasing effective communication for over 19 years in the banking, healthcare, commercial and education sectors.

 

Her aim and focus is giving people and organisations a wake up call in a professional and informal way, enabling them to learn new behaviours and to use these effectively and appropriately. With her business, The Behaviour Company, she’s been developing customised courses in English and in Dutch for a variety of companies, organisations and institutions. The customers are managers, directors and professionals who wish to communicate and influence more effectively in order to achieve their goals.

James chats with Simon Leslie, the joint founder and CEO of Ink Global, a business dedicated to inspiring travellers on all points of their journey. Ink works with about 30 Airlines including EasyJet, Virgin and Norwegian. The magazines that you might be reading while flying are produced by Ink. With offices in Miami, Singapore and London, the company publishes magazines, makes travel video and owns a US TV network at most of the airports in the United States. He has recently published an amazing book called No F In Sales all about thriving in difficult market conditions.

James chats with Susan Armstrong who has been working with and changing people’s lives for over 20 years, starting with her own. 20 years of living on the streets, homelessness, addiction and abuse at the hands of a notorious motorcycle gang and not at all where you would expect to find behind a successful business transformation specialist.

 

But they are the circumstances that taught her the many ways in which we are responsible for creating our own personality and our own personal and business reality. Specialising in transforming businesses through their people. She works with organisations to affect transformational change through creating emotionally intelligent leaders and individual contributors that reengage and motivate workplace performance.

 

James chats with Penny Mallory, who was the first and only woman to drive a world rally car. She knows how to compete and how to beat the odds. And also knows top performance requires even more than sacrifice and maximum commitment. It takes heart, insight, and the courage to keep going and the refusal to quit.

 

As a leading authority on mental toughness. She’s perfected the art of psychologically powered performance. Her innovative, challenging and transformational insight into how and why developing confidence, resilience, commitment, and focus is critical in today’s business environment.

James chats with Andrew Tarvin, the CEO of Humour That Works, a leadership development company that teaches professionals how to use humour to achieve better business results.

 

He’s partnered with top organisations including IBM, the UN and the FBI to solve human challenges with humorous solutions. A best selling author, he’s featured in The Wall Street Journal, Inc and Fast Company and has been named a visionary under 40 by the P&G Alumni Network.

 

His TED talk on the skill of humour has been viewed more than 6 million times and only half of those were his Mom. He loves chocolate and he loves tweeting puns.

 

James chats with Brittany Hodak, an international keynote speaker and award winning entrepreneur, who is widely regarded as the go to source on customer engagement and retention.

 

She’s been invited to speak to organisations across the world, including American Express, We Work, Inc, and the United Nations, and has published more than 350 thought leadership articles from media including Forbes, Adweek and Success.

 

James chats with Jon Petz, a professional performer, keynote speaker and author. Jon helps teams maintain the mindset and desire to perform at their very best.

 

His background is as a corporate executive turned business magician, who has performed from Las Vegas to Paris to Sydney Opera House in Australia. He’s the author of three business books and his ideas have been featured in The Wall Street Journal, ABC News, CNBC, Success Magazine, and many, many more.

 

His third book the Significance of Simple Moments has gone through six printings and focuses on the human connections that you make to achieve significance.

 

James chats with Lis Cashin, an award winning author, TEDx and international speaker and a mental health and well being consultant.

 

At the age of just 13 she was involved in a major trauma at school when she accidentally killed a friend with a javelin. An event which changed her life forever. She’s now passionate about challenging the stigma around mental health and supporting organisations and schools build mentally healthy cultures that are emotionally engaging, honest, and real places to work and thrive. She also spends a huge amount of time helping people manage their emotions in difficult times.

 

James chats with Trish Driver (pronouns she/ her), a Diversity and Inclusion and Culture Change Strategist with experience through the end to end talent management cycle. She has worked with organisations as diverse as Capgemini, Salesforce, Audible, NTT Data and Bauer Media, both in-house, and as a consultant, designing and implementing inclusive talent management practices and driving true culture change.

 

A qualified coach, her collaborative style means that she works in true partnership with all of her consultancy clients to create impactful outcomes for their businesses.

 

James chats with Dan Gingiss, an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about customer experience, his 20-year professional career has been consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.

 

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including “Top 50 Thought Leaders to Follow on Twitter in 2020” by ICMI

James chats with Madeleine Black, a woman with an unusual personal story, which she uses to inspire and motivate others. She chose to forgive the two men who gang raped her at the age of 13. And she tells her story for many, many reasons.

 

She wants to end the shame, stigma and silence surrounding sexual violence, enabling others to find their voice, whatever their story is. She wants people to know that it’s not what happens to us that is important, but what we do with it. She will show how changing her mindset tapped into her resilience and transformed her life.

 

James chats with John Tshohl the internationally recognised service strategist and customer service guru. He’s the founder and president of Service Quality Institute, a global leader in customer service, helping organisations keep customers build market share and improve the performance of the entire workforce, so they develop a culture of developing superior customer service.

 

John has authored hundreds of articles on customer service and service strategy, and is interviewed almost every week on television, radio, and by newspapers around the world. USA Today and Time and Entrepreneur magazines refer to him as a customer service guru.

James chats with Jeanne Bliss, affectionately known as The Godmother of Customer Experience. Jeanne helps companies and people become the best versions of themselves, guiding them to define, build and live the behaviours and the actions that will fuse customers to them, and ultimately create deep and memorable relationships.

 

She’s had a singular mission of building these deeper relationships for over 35 years. First as the inaugural Chief Customer Officer at Lands End, Coldwell Banker, Allstate and Microsoft. Then since 2002, she’s been guiding leaders all over 20,000 around the world, to understand that improving their lives should be their most strategic and important vision. In a marketplace that values congruence of heart (what you knows right) and habit (how you act) the memory of how you make people feel is the greatest currency of your brand.

 

James chats with John DiJulius. Have you ever wondered why there are some brands that customers just can’t live without? And do you think it’s possible to make price irrelevant? John will show you how to do both. He is the world authority on customer experience an international consultant, keynote speaker and best selling author of five customer service books.

 

His newest book, “The Relationship Economy – Building Stronger Customer Connections in the Digital Age” could not be timelier in the world we’re living in right now. He’s worked with some amazing companies like the Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott, PwC Harley Davidson, the list goes on and on and on.

 

James chats with James Taylor, an award winning speaker and internationally recognized leader in creativity and innovation.

 

For over 20 years he’s been teaching entrepreneurs, educators, corporate leaders, writers, as well as rock stars, how to be innovative organizations, and design the creative life they desire. As the founder of C School, and host of the Creative Life Podcast and TV show, he’s taught thousands of individuals in over 120 countries through his online courses, books, videos, and keynote speeches.

 

After advising some of the most creative individuals and companies ranging from Grammy Award winning music artists, and best selling authors to Silicon Valley startups and innovative multinationals, he designed a framework for creativity that helps individuals and organizations achieve exponential growth. His clients have included Apple, Yamaha, Sony, Bertelsmann, Johnson and Johnson as well as high profile one on one coaching clients.

 

James chats with Dennis Snow a gentleman with a passion for service excellence who has consulted with organizations all around the world on the subject.

 

His customer service abilities were born and developed over 20 years with the Walt Disney Organisation. And in his last year with that business, his leadership performance was ranked in the top 3% of the company’s leadership team. He’s now a full time speaker, trainer and consultant and is dedicated to helping organizations achieve their goals in the area of customer service, employee development and leadership. He is also the author of two best selling business books: ‘Lessons from the Mouse’ and ‘Unleashing Excellence’.

 

James chats with Bobby Herrera, the author of The Gift of Struggle, a book about leadership and the life changing lessons we learn through our struggles. He’s also the Co-Founder and President of Populus Group, with a passion for building strong culture and communities through trust and storytelling.

 

His leadership style is about empowerment, connections, and ensuring everybody has the opportunity to succeed. He grew up in a big family with parents who emigrated to America without very much, which isn’t an uncommon story, but the leadership style and culture, company culture that it’s inspired certainly is. The belief that everyone deserves the opportunity to succeed is at the core of his philosophy, in business, and in life.

 

James chats with John Jantsch, marketing consultant, speaker and the author of Duct Tape Marketing, The Referral Engine, Duct Tape Selling, The Commitment Engine and SEO for Growth.

 

His newest work, The Self Reliant Entrepreneur – 366 Daily Meditations to Feed Your Soul and Grow Your Business, taps into the wisdom of 19th century transcendentalist literature, and the author’s own 30 year entrepreneurial journey to challenge today’s entrepreneurs to remain fiercely self reliant while chasing their own version of success.

 

They discuss self reliance, living to a purpose, having four daughters, what 19th century literature can teach us today, and doing less to achieve more.

 

James chats with Gian Power who whilst working at Deutsche Bank and PwC witnessed first-hand some of the wellbeing & inclusion issues that need to be tackled in the corporate world.

 

In 2015, Gian’s life changed forever when his father was murdered whilst overseas. When returning back to work, Gian saw the power of being able to share his emotions and being his full self at work. Recognising that everyone has a story, he wanted to encourage others to share and saw the power of storytelling.

 

He is the founder of TLC Lions and The Unwind Experience and is passionate about igniting emotion in the workplace, encouraging others to share and be themselves at work.

 

James chat’s with Mark Sanborn, bestselling author and recognized by GlobalGurus.org as the #5 leadership expert in the world today.

 

Mark writes an award-winning blog and is the author of The Fred Factor which has sold more than two million copies to date and has established him as the expert on turning the ordinary into the extraordinary.

 

Mark is featured by Crestcom in DVD based training taught in 90 countries. He is also Leadership Expert in Residence at High Point University, The Premier Life Skills University.

 

His list of 2600 clients include Harley Davidson, Costco, Cisco, as well as In & Out Burger.

 

James chats with Dawnna St. Louis, one of the world’s most requested motivational speakers. With a bigger than life stage presence this CEO of highprofitzone.com has transformed lives worldwide from a homeless team to a multi millionaire entrepreneur.

 

Her extraordinary transformation is one of the inspirations behind her bold message, helping others discover their own untapped talents and infinite potential. Today, fans worldwide revere her for a mastery of teaching people how to tap into their limitless potential. A noted successful entrepreneur, she’s built an organization dedicated to helping other entrepreneurs, coaches, speakers, consultants, and experts to succeed.

 

James chats with James Osborne, who the past 16 years has been working with recruitment business leaders helping them to achieve significant growth, performance improvement and competitive advantage acting as a non executive director, consultant, trainer and strategist for numerous fast growing recruitment businesses.

 

He’s a passionate speaker on behalf of the recruitment and staffing sector, and is the Chairman of the Recruitment Network. The fastest growing global support an advisory club for recruitment business leaders. He is also an Iron Man triathlete, which he competes in for raising money for his own personal charity.

 

James chats with Anthony “Dutch” Van Someren, who after 25 years in the media industry leading creative brand and marketing in companies like MTV, Bravo, Cartoon Network, Extreme Sports Channel, Harper Collins Publishers, and then an advertising agency he changed direction and created the Bike Shed Motorcycle Club.

 

It started in 2011 as a blog about motorcycle culture, which launched into an annual exhibition retail and then in 2015 opened as a full time destination venue in Shoreditch under four huge victorian railway arches, offering club level hospitality, retail, events, a barbershop, galleries, and lounge spaces to a global audience of people who love motorcycles, and people who love people who love motorcycles, and their friends, their dogs and kids.

 

James chats with Michael Jackson, a strategic business marketing and communications expert with over 30 years experience.

 

Born in Britain, and London educated and trained in business strategy development and communications. He’s worked personally for business leaders such as Richard Branson and Bill Gates, as well as many other leading global businesses, including Qatar Airways, HP, Goodyear and Barclays.

 

James chats with Grant Leboff, one of the U.K’s leading Sales and Marketing experts.

 

His fourth book, ‘Digital Selling’, debuted at #1 on the Amazon charts prior to being published in September 2016. This follows the success of Leboff’s previous titles: ‘Stickier Marketing’ (2014) ‘Sales Therapy’ (2007) and ‘Sticky Marketing’ (2011) all bestsellers.

 

James chats with David Hyner, a man who suggests that setting realistic and achievable goals does not work and works around a credible principle called the Massive Goal Principle.

 

David spends his life working with a variety of people but a lot of the time with school kids and young adults who are coming out into the world. He’s hosted various different shows on lots of different topics.

 

James chats with Bob Burg a sought-after speaker at company leadership and sales conferences sharing the platform with everyone from today’s business leaders and broadcast personalities to even a former U.S. President.

 

Bob is the author of a number of books on sales, marketing and influence, with total book sales of well over a million copies. His book, The Go-Giver, coauthored with John David Mann, itself has sold over 850,000 copies and it has been translated into 28 languages.

 

James chats with Scott McKain, a globally recognized authority on how organizations and professionals create distinction to attract and retain customers — and stand out in a hyper-competitive marketplace.

 

Scott’s recent book, ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction,” was recently named on Forbes.com as a TOP TEN BEST BUSINESS BOOK for 2018. The first edition of his book, “Create Distinction: What to Do When ‘Great’ Isn’t Good Enough to Grow Your Business” was named by thirty major newspapers (such as the Miami Herald) as one of the “ten best business books of the year.”

 

James chats with Adam Harris, who’s entrepreneurial streak showed itself early when at age 12, he ran a neighbourhood car-washing empire, nearly got kicked out of University for E-mailing all 28,000 students and staff (pre-GDPR), has been a Professional Lookalike, owns a business that has 1500 blow up dolls….. now Adam helps business leaders by going DEEP through his laser-sharp challenge and questioning.

 

A trusted advisor, coach, mentor, and the youngest Vistage chair in history, Adam brings the requisite gravitas and authority to his Vistage group combining it with boundless energy, enthusiasm, and an eagerness to facilitate results.

 

James chats with Pete Bennett, who is an Internet entrepreneur and has been for over 20 years. He was part of a team that put together the strategy to grow a YouTube channel (Little Baby Bum) from zero to the biggest channel on YouTube at the time, which took about seven years.

 

That was in sold for, well, an undisclosed amount of money, but an amount that you probably couldn’t spend in a lifetime.

 

James chats with Carl Reader who is the author of the Startup Coach and the Franchising Handbook, both published by Hodder, regular business contributor in the press radio and also on TV and he’s the chairman of the business advisory firm D&T.

 

He hosts his own podcast, and has recently taken over the running of a national league south football team.

 

James chats with Pam Warren who ran her own successful company in the financial sector as a financial advisor until In 1999 everything changed when Pam was critically injured in the Paddington Rail Crash.

 

Pam’s injuries were so severe that she was not expected to pull through. Not only did she survive her injuries, she became the public face of the disaster – ‘the lady in the mask’, championing the cause of rail safety. Her efforts have brought about landmark changes in the rail network regulations.

 

James chats with Jules White about business, sales and her inspirational journey from Dragons’ Den winner to International Sales Coach working globally with entrepreneurs, SME’s and corporates.

 

As an International Sales Coach, her Live it Love it Sell it methodology is all about the human conversation and connection – not the typical pushy sleazy sales image that has not quite left us all and still haunts some of us! Her story is inspiring and she leaves the audience feeling empowered and ready to make a difference in whatever they are doing.

 

James chats with Alastair Greener, a communications consultant and speaker with over 25 years’ experience presenting on television, video, radio and stage.

 

For over seven years he has been helping individuals and organisations communicate more effectively. With his training company Present Yourself he leads insightful, interactive and engaging workshops on Presentation and Media Skills. In a series of keynote talks, he focuses on the value of building more personal business relationships.

 

James chats with Scott McArthur, who has worked with over 200 organisations around the World, delivering transformation programmes and keynote speeches. Scott’s ‘maker’s mark’ are his stories, which go much much deeper into the human condition than traditional organisational experiences.

 

A former business consultant and Board director, Scott doesn’t stop at the corporate stuff. He is also a published scientist, poet and writer and has won awards for consulting, training and speaking, as well as his contribution to Scottish rock music.

 

James chats with Steve Bustin, a business communications specialist, helping business leaders to get their voices heard.

 

Through his business, Get Your Voice Heard, he works with individuals and senior teams who need to get their voices heard from the stage, in the media and within their organisation. He does this as a keynote speaker, coach and workshop leader.

 

James chats with Jackie Barrie who has been a professional copywriter all her working life.

 

She started in the corporate world, where she ended up as a senior manager reporting direct to the Board of a multi-million pound company, flying all over the world on expenses, and with a two-seater convertible as her company car.

 

James chats with Robert Craven, Google’s go-to person when it comes to business growth and business development.

 

He currently runs coaching and training programs in 6 countries under the GYDA (Grow Your Digital Agency) Initiative. Clients include Barclays, Nando’s, Google and Ritz Carlton.

 

James chats with Phil Jones who has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results.

 

The author of five international best-selling books, and the youngest ever winner of the coveted “British Excellence in Sales and Marketing Award”, Phil is currently one of the most in-demand assets to companies worldwide.

 

He is by no means your typical sales expert.

 

James chats with Louise Triance, industry hub, recruitment industry fixer, host of recruitment events and technology showcases as well as a trained psychometric assessor.

 

Louise created and runs the UK Recruiter knowledge network, the most comprehensive set of information, services and links to all in the UK recruitment industry.

 

James chats with Brad Burton, the UK’s #1 Motivational Business Speaker, who left school with no qualifications, spent years on benefits before starting his own business in 2006.

 

With £25,000 of debt he was delivering pizzas at weekends to help keep his business afloat. 10 years on, that business; 4Networking, now runs over 5,000+ business networking meetings each year with 1000’s of members.

 

James chats with Steve Dowd, who in June 2016 was riding his bike to work in the City of London when he collided with a traffic barrier jutting into the road. Steven was immediately paralysed from the neck down having suffered an incomplete spinal cord injury.

 

After experimental surgery, and an enormous amount of hard work and determination, Steven walked again for the first time after 90 days!

 

James chats with Steve Leebrook who has over 20 years B2B sales and recruitment experience spanning contract, interim, permanent and search.

 

He’s currently CEO for SystemsAccountants in the US, a highly niche business specialising in Financial Systems & Transformation., where he’s responsible for delivering their growth ambitions.

 

In this special edition of The Only One Business Show James chats with Rob Stephenson, a mental health influencer, campaigner and public speaker striving to create mentally healthier workplaces. He experiences bipolar disorder personally.

 

Rob is the founder of Inside-Out.org, a social enterprise with a mission of smashing the stigma of mental ill-health in the workplace by showcasing senior leader role models with lived experiences of mental ill-health.

 

James chats with Simon Hazeldine – International Speaker, Bestselling Business Author once described as “A Hard Hitting Speaker Who Will Give Your People A Wake Up Call That They Will Never Forget!”

 

Prior to pursuing a career in sales, Simon worked as a bouncer and provided event security and bodyguard services to celebrities in the television and music industry.

 

James chats with Bob Bradley, a specialist in businesses that succeed and grow by delivering consistent quality, service and experience in premium segments, having run five such businesses as Managing Director or Chief Executive.

 

Bob now runs MD2MD, an organisation that runs private meetings where leaders develop their strategic thinking through peer discussion.

 

James chats with Barnaby Wynter – Marketing Disrupter, Keynote Speaker, Paleontologist, Founder of the Brand Bucket Company, Author, Serial Entrepeneur, Marketing and Rebranding Expert.

 

In 1999 Barnaby became the youngest Managing Director of a top 200 ad agency, having worked in four leading London ad agencies in client service. Since then he takes nothing for granted. Having launched over 450 brands, he says things change every day. “Almost every rule I learnt has been reconfigured.”