S3E6 The Being Mentally Healthy in Tough Times Edition with Lis Cashin

James chats with Lis Cashin, an award winning author, TEDx and international speaker and a mental health and well being consultant.

 

At the age of just 13 she was involved in a major trauma at school when she accidentally killed a friend with a javelin. An event which changed her life forever. She’s now passionate about challenging the stigma around mental health and supporting organisations and schools build mentally healthy cultures that are emotionally engaging, honest, and real places to work and thrive. She also spends a huge amount of time helping people manage their emotions in difficult times.

 

S3E5 The Celebrating the Differences Edition with Trish Driver

James chats with Trish Driver (pronouns she/ her), a Diversity and Inclusion and Culture Change Strategist with experience through the end to end talent management cycle. She has worked with organisations as diverse as Capgemini, Salesforce, Audible, NTT Data and Bauer Media, both in-house, and as a consultant, designing and implementing inclusive talent management practices and driving true culture change.

 

A qualified coach, her collaborative style means that she works in true partnership with all of her consultancy clients to create impactful outcomes for their businesses.

 

S3e4 The Really Listening and Social Customer Care Edition with Dan Gingiss

James chats with Dan Gingiss, an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about customer experience, his 20-year professional career has been consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.

 

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including “Top 50 Thought Leaders to Follow on Twitter in 2020” by ICMI

S3e3 The Forgiveness and Strength Edition with Madeleine Black

James chats with Madeleine Black, a woman with an unusual personal story, which she uses to inspire and motivate others. She chose to forgive the two men who gang raped her at the age of 13. And she tells her story for many, many reasons.

 

She wants to end the shame, stigma and silence surrounding sexual violence, enabling others to find their voice, whatever their story is. She wants people to know that it’s not what happens to us that is important, but what we do with it. She will show how changing her mindset tapped into her resilience and transformed her life.

 

S3E2 The Love Your Customer and Empower Your Employees Edition with John Tschohl

James chats with John Tshohl the internationally recognised service strategist and customer service guru. He’s the founder and president of Service Quality Institute, a global leader in customer service, helping organisations keep customers build market share and improve the performance of the entire workforce, so they develop a culture of developing superior customer service.

 

John has authored hundreds of articles on customer service and service strategy, and is interviewed almost every week on television, radio, and by newspapers around the world. USA Today and Time and Entrepreneur magazines refer to him as a customer service guru.

S3E1 The What’s Your Legacy Going To Be Edition with Jeanne Bliss

James chats with Jeanne Bliss, affectionately known as The Godmother of Customer Experience. Jeanne helps companies and people become the best versions of themselves, guiding them to define, build and live the behaviours and the actions that will fuse customers to them, and ultimately create deep and memorable relationships.

 

She’s had a singular mission of building these deeper relationships for over 35 years. First as the inaugural Chief Customer Officer at Lands End, Coldwell Banker, Allstate and Microsoft. Then since 2002, she’s been guiding leaders all over 20,000 around the world, to understand that improving their lives should be their most strategic and important vision. In a marketplace that values congruence of heart (what you knows right) and habit (how you act) the memory of how you make people feel is the greatest currency of your brand.

 

S2E20 The Give More Edition with John DiJulius

James chats with John DiJulius. Have you ever wondered why there are some brands that customers just can’t live without? And do you think it’s possible to make price irrelevant? John will show you how to do both. He is the world authority on customer experience an international consultant, keynote speaker and best selling author of five customer service books.

 

His newest book, “The Relationship Economy – Building Stronger Customer Connections in the Digital Age” could not be timelier in the world we’re living in right now. He’s worked with some amazing companies like the Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott, PwC Harley Davidson, the list goes on and on and on.

 

S2E19 The Creativity and Curiosity Edition with James Taylor

James chats with James Taylor, an award winning speaker and internationally recognized leader in creativity and innovation.

 

For over 20 years he’s been teaching entrepreneurs, educators, corporate leaders, writers, as well as rock stars, how to be innovative organizations, and design the creative life they desire. As the founder of C School, and host of the Creative Life Podcast and TV show, he’s taught thousands of individuals in over 120 countries through his online courses, books, videos, and keynote speeches.

 

After advising some of the most creative individuals and companies ranging from Grammy Award winning music artists, and best selling authors to Silicon Valley startups and innovative multinationals, he designed a framework for creativity that helps individuals and organizations achieve exponential growth. His clients have included Apple, Yamaha, Sony, Bertelsmann, Johnson and Johnson as well as high profile one on one coaching clients.

 

S2E18 – The Lessons from Mickey Mouse Edition with Dennis Snow

James chats with Dennis Snow a gentleman with a passion for service excellence who has consulted with organizations all around the world on the subject.

 

His customer service abilities were born and developed over 20 years with the Walt Disney Organisation. And in his last year with that business, his leadership performance was ranked in the top 3% of the company’s leadership team. He’s now a full time speaker, trainer and consultant and is dedicated to helping organizations achieve their goals in the area of customer service, employee development and leadership. He is also the author of two best selling business books: ‘Lessons from the Mouse’ and ‘Unleashing Excellence’.

 

S2E17 The Gift of Struggle Edition with Bobby Herrera

James chats with Bobby Herrera, the author of The Gift of Struggle, a book about leadership and the life changing lessons we learn through our struggles. He’s also the Co-Founder and President of Populus Group, with a passion for building strong culture and communities through trust and storytelling.

 

His leadership style is about empowerment, connections, and ensuring everybody has the opportunity to succeed. He grew up in a big family with parents who emigrated to America without very much, which isn’t an uncommon story, but the leadership style and culture, company culture that it’s inspired certainly is. The belief that everyone deserves the opportunity to succeed is at the core of his philosophy, in business, and in life.