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For goodness sake stop it! [Rant Warning]

25th June 2019
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Is service excellence integral to your culture?

11th June 2019
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Is your switchboard blocking legitimate callers?

30th May 2019
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Business reality and business delusion

24th May 2019
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Stop putting people through to voicemail!

14th May 2019
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What’s the price of convenience?

1st May 2019
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Nothing is impossible – There are footprints on the Moon

25th April 2019
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What do your toiletries say about you?

29th March 2019
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Why are you making them wait for you?

26th March 2019
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What a big hotel can learn from the dentist

20th March 2019
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