Video Blog

For goodness sake stop it! [Rant Warning]

Is service excellence integral to your culture?

Is your switchboard blocking legitimate callers?

Business reality and business delusion

Stop putting people through to voicemail!

What’s the price of convenience?

Nothing is impossible – There are footprints on the Moon

What do your toiletries say about you?

Why are you making them wait for you?

What a big hotel can learn from the dentist