If you are anything like me you use your smartphone constantly. It is the number one electronic gadget that you are never without. Some of us even panic if our phone is not within easy reach 24 hours a day. Our phones have become our diaries,
I am constantly amazed at how poorly many company switchboards handle incoming telephone calls. How your phone is answered and how that call is handled says so much about your business. Just today whilst phoning clients and prospective clients I have had company names barked
It’s such a common story. You get great at your day job, and start become one of the company’s rising stars. You bill at very high levels compared with your colleagues and people begin to talk about you. You are a high flyer, a top
So how do you go from nothing to the top of www.google.co.uk's natural search? This is a massive question and not one easily answered. There are plenty of ‘gurus’ who are happy to tell you their thoughts. There are plenty of companies who will take your
Isn't it amazing how often we experience really bad customer service. And, when we do, doesn't it really annoy you? I say amazing because to provide a high customer service level takes nothing more than some common sense actions, and doing really nothing more than treating
With the recruitment market getting busier and busier, there are increasingly more opportunities available to look at for that fantastic career move. And, as the market heats up, so too does the level of competition for each role. Recruiters and hiring managers can receive literally hundreds
I’ve recently had a call from a good client of mine, asking if I was able to run a new training programme for them. Sounds great doesn’t it? Well, ordinarily yes, but in this instance I wasn't sure. Like most people I love being asked to do
We are all individuals, and we like to be thought of as individuals. Not numbers, not the guy from XYZ Co, not so-and-so’s husband, wife, brother, boss etc. Just us, as we are. So why is it then that we so often hide that real us
“Under promise and over deliver” - these are the very wise words of Tom Peters. It’s such a simple concept but in practice so few businesses manage to do it. This baffles me. If we manage our client’s expectations, if we let them know exactly what they
I’m often amazed at how many people I meet who tell me that they are no good at making small talk. They are happy to chat with friends, or people that they meet at a party. But when it comes to business, when it comes
