When we introduce children to Rugby, one of the first things we teach them is how to pass a ball. Passing is a fundamental of the game and really important to learn well early on. To help children learn to pass we teach them a technique
With ‘silly season’ well and truly upon us, many are thinking of the wasted working weeks coming up, where their clients aren’t around to speak with, or are too busy being entertained and entertaining to think about new business. I must say I have to differ. This
We all know that first impressions count. In business it is so important and in the world of social media platforms that first impression can cost you dearly if you get it wrong. There are many horror stories of people posting mad things to Facebook etc,
When I first started life as a recruitment consultant my manager and mentor at the time told me that there are only three things that are important in the hiring process: 1. personality 2. personality 3. personality This advice is so simple and so true. In professional sales there
We all use phones all day long, we speak with clients, we talk to friends and loved ones, we call colleagues and suppliers. We are more than happy to speak with people we know, but when it comes to calling someone we don’t know, even the
If you are anything like me you use your smartphone constantly. It is the number one electronic gadget that you are never without. Some of us even panic if our phone is not within easy reach 24 hours a day. Our phones have become our diaries,
I am constantly amazed at how poorly many company switchboards handle incoming telephone calls. How your phone is answered and how that call is handled says so much about your business. Just today whilst phoning clients and prospective clients I have had company names barked
It’s such a common story. You get great at your day job, and start become one of the company’s rising stars. You bill at very high levels compared with your colleagues and people begin to talk about you. You are a high flyer, a top
So how do you go from nothing to the top of www.google.co.uk's natural search? This is a massive question and not one easily answered. There are plenty of ‘gurus’ who are happy to tell you their thoughts. There are plenty of companies who will take your
Isn't it amazing how often we experience really bad customer service. And, when we do, doesn't it really annoy you? I say amazing because to provide a high customer service level takes nothing more than some common sense actions, and doing really nothing more than treating
