Don’t wreck a relationship by misunderstanding
Oops! Forgot to use my wind sock - sorry for the noise
Customer Service Tag
Are you so busy you have dropped the new business ball?
"How busy is your business with its current customer base at the moment? Are you flat out looking after them or are you looking for more work or are you doing a bit of both? See, for most businesses when they are really busy they drop
Don’t be a mug!
"Does your business bother to return phone calls? I mean those calls where people ring and you know they just leave a message saying that they were being referred to them or they wondered if they could get a call back. You see, I'm in a strange
Deliberate Acts of Relationship Enhancement – D.A.R.E.™ to be Different
It's time to give it a name, the act of doing something specific with the express intention of enhancing your business relationship with a client. It might be the simple act of picking up a phone, and giving someone a call, for no other purpose
Thank your referrers like you mean it
"I know I bleat on a lot about thanking people: thanking clients for the business they give you, just thanking people generally for for being kind. One thing I've missed though, one thing I notice is not enough people thanking the people who refer them
Call the people who matter to you
"Sue Dormer, you said I don't focus in on my dog enough when I'm making videos, so here’s coco for you. Lovely dog! Random start to a video I guess but interesting conversation this morning at a networking event when Sue mentioned I didn't show the
When things go wrong
"When things go wrong in hotels there's so many different ways of dealing with it and I've had a situation today where, very randomly, I put my hand in the in the bag to take a hair dryer out and in there was a pair