Customer Service Tag

Don’t be a mug!

 "Does your business bother to return phone calls?  I mean those calls where people ring and you know they just leave a message saying that they were being referred to them or they wondered if they could get a call back.   You see, I'm in a strange

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Thank your referrers like you mean it

  "I know I bleat on a lot about thanking people: thanking clients for the business they give you, just thanking people generally for for being kind.   One thing I've missed though, one thing I notice is not enough people thanking the people who refer them

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Call the people who matter to you

   "Sue Dormer, you said I don't focus in on my dog enough when I'm making videos, so here’s coco for you. Lovely dog! Random start to a video I guess but interesting conversation this morning at a networking event when Sue mentioned I didn't show the

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When things go wrong

  "When things go wrong in hotels there's so many different ways of dealing with it and I've had a situation today where, very randomly, I put my hand in the in the bag to take a hair dryer out and in there was a pair

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