S3E1 The What’s Your Legacy Going To Be Edition with Jeanne Bliss

James chats with Jeanne Bliss, affectionately known as The Godmother of Customer Experience. Jeanne helps companies and people become the best versions of themselves, guiding them to define, build and live the behaviours and the actions that will fuse customers to them, and ultimately create deep and memorable relationships.


She’s had a singular mission of building these deeper relationships for over 35 years. First as the inaugural Chief Customer Officer at Lands End, Coldwell Banker, Allstate and Microsoft. Then since 2002, she’s been guiding leaders all over 20,000 around the world, to understand that improving their lives should be their most strategic and important vision. In a marketplace that values congruence of heart (what you knows right) and habit (how you act) the memory of how you make people feel is the greatest currency of your brand.


S2E20 The Give More Edition with John DiJulius

James chats with John DiJulius. Have you ever wondered why there are some brands that customers just can’t live without? And do you think it’s possible to make price irrelevant? John will show you how to do both. He is the world authority on customer experience an international consultant, keynote speaker and best selling author of five customer service books.


His newest book, “The Relationship Economy – Building Stronger Customer Connections in the Digital Age” could not be timelier in the world we’re living in right now. He’s worked with some amazing companies like the Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott, PwC Harley Davidson, the list goes on and on and on.


S2E19 The Creativity and Curiosity Edition with James Taylor

James chats with James Taylor, an award winning speaker and internationally recognized leader in creativity and innovation.


For over 20 years he’s been teaching entrepreneurs, educators, corporate leaders, writers, as well as rock stars, how to be innovative organizations, and design the creative life they desire. As the founder of C School, and host of the Creative Life Podcast and TV show, he’s taught thousands of individuals in over 120 countries through his online courses, books, videos, and keynote speeches.


After advising some of the most creative individuals and companies ranging from Grammy Award winning music artists, and best selling authors to Silicon Valley startups and innovative multinationals, he designed a framework for creativity that helps individuals and organizations achieve exponential growth. His clients have included Apple, Yamaha, Sony, Bertelsmann, Johnson and Johnson as well as high profile one on one coaching clients.


S2E18 – The Lessons from Mickey Mouse Edition with Dennis Snow

James chats with Dennis Snow a gentleman with a passion for service excellence who has consulted with organizations all around the world on the subject.


His customer service abilities were born and developed over 20 years with the Walt Disney Organisation. And in his last year with that business, his leadership performance was ranked in the top 3% of the company’s leadership team. He’s now a full time speaker, trainer and consultant and is dedicated to helping organizations achieve their goals in the area of customer service, employee development and leadership. He is also the author of two best selling business books: ‘Lessons from the Mouse’ and ‘Unleashing Excellence’.


S2E17 The Gift of Struggle Edition with Bobby Herrera

James chats with Bobby Herrera, the author of The Gift of Struggle, a book about leadership and the life changing lessons we learn through our struggles. He’s also the Co-Founder and President of Populus Group, with a passion for building strong culture and communities through trust and storytelling.


His leadership style is about empowerment, connections, and ensuring everybody has the opportunity to succeed. He grew up in a big family with parents who emigrated to America without very much, which isn’t an uncommon story, but the leadership style and culture, company culture that it’s inspired certainly is. The belief that everyone deserves the opportunity to succeed is at the core of his philosophy, in business, and in life.


S2E16 The Self Reliant Entrepreneur Edition with John Jantsch

James chats with John Jantsch, marketing consultant, speaker and the author of Duct Tape Marketing, The Referral Engine, Duct Tape Selling, The Commitment Engine and SEO for Growth.


His newest work, The Self Reliant Entrepreneur – 366 Daily Meditations to Feed Your Soul and Grow Your Business, taps into the wisdom of 19th century transcendentalist literature, and the author’s own 30 year entrepreneurial journey to challenge today’s entrepreneurs to remain fiercely self reliant while chasing their own version of success.


They discuss self reliance, living to a purpose, having four daughters, what 19th century literature can teach us today, and doing less to achieve more.


S2E15 The Power of Emotion, Diversity and Inclusion at Work with Gian Power

James chats with Gian Power who whilst working at Deutsche Bank and PwC witnessed first-hand some of the wellbeing & inclusion issues that need to be tackled in the corporate world.


In 2015, Gian’s life changed forever when his father was murdered whilst overseas. When returning back to work, Gian saw the power of being able to share his emotions and being his full self at work. Recognising that everyone has a story, he wanted to encourage others to share and saw the power of storytelling.


He is the founder of TLC Lions and The Unwind Experience and is passionate about igniting emotion in the workplace, encouraging others to share and be themselves at work.


S2E14 The Trade Exchange Edition with John Attridge

James chats with John Attridge who started his life in Australia studying economics. And then left like all of us wondering what to do with himself did a number of different things including time as a commission based insurance salesman as well as running a very successful and then suddenly not successful car rental business in Brisbane during the World Expo. He then came across something called trade exchange – digital cashless trading, he went on to set up his own under the BBX brand in the UK and Ireland, which is now a multi million pound operation running in 14 different countries.


They discuss trade exchange, selling your spare capacity, queuing at McDonald’s, scaling business, alternatives to banks and of course, great service.


Contact John:


Web: www.johnattridge.com/
LinkedIn: www.linkedin.com/in/john-attridge-c-t-b-31378413/
Facebook: www.facebook.com/john.attridge.10

S2E13 – The Don’t Be Ordinary, Be Extraordinary Edition with Mark Sanborn

James chat’s with Mark Sanborn, bestselling author and recognized by GlobalGurus.org as the #5 leadership expert in the world today.


Mark writes an award-winning blog and is the author of The Fred Factor which has sold more than two million copies to date and has established him as the expert on turning the ordinary into the extraordinary.


Mark is featured by Crestcom in DVD based training taught in 90 countries. He is also Leadership Expert in Residence at High Point University, The Premier Life Skills University.


His list of 2600 clients include Harley Davidson, Costco, Cisco, as well as In & Out Burger.


S2E12 The Significant Business Edition with Dawnna St. Louis

James chats with Dawnna St. Louis, one of the world’s most requested motivational speakers. With a bigger than life stage presence this CEO of highprofitzone.com has transformed lives worldwide from a homeless team to a multi millionaire entrepreneur.


Her extraordinary transformation is one of the inspirations behind her bold message, helping others discover their own untapped talents and infinite potential. Today, fans worldwide revere her for a mastery of teaching people how to tap into their limitless potential. A noted successful entrepreneur, she’s built an organization dedicated to helping other entrepreneurs, coaches, speakers, consultants, and experts to succeed.