Video Blog

Don’t be a mug!

 "Does your business bother to return phone calls?  I mean those calls where people ring and you know they just leave a message saying that they were being referred to them or they wondered if they could get a call back.   You see, I'm in a strange

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Thank your referrers like you mean it

  "I know I bleat on a lot about thanking people: thanking clients for the business they give you, just thanking people generally for for being kind.   One thing I've missed though, one thing I notice is not enough people thanking the people who refer them

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Please stop trying to sell by email

  "So many emails trying to sell you stuff, what is going on?   Don't people understand that my delete button is just the same as everybody else's delete button. If you're trying to sell things to people by emailing them and then following up saying "I

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Be the quality you say you are

 “So many businesses talk about being massively high quality…. they tell me that they are the top of their game, they don't need any help and then they serve your instant coffee out of a cheap cup or a plastic cup or ….. do you

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It’s time to charge what you are really worth

  "Are you charging what you are worth? Are you charging your clients enough? You see, for a lot of people it's really hard to charge the right amount of money, they feel that it would be great to charge a bit more but, you know….. “it's

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Call the people who matter to you

   "Sue Dormer, you said I don't focus in on my dog enough when I'm making videos, so here’s coco for you. Lovely dog! Random start to a video I guess but interesting conversation this morning at a networking event when Sue mentioned I didn't show the

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